Terms and Conditions
NOTICE
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE AND/OR PLACING AN ORDER WITH ARTISIGN YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. ARTISIGN RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
LIMITATION OF LIABILITY
In no event shall ArtiSign or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not ArtiSign has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from ArtiSign or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall ArtiSign be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
OFFICE HOURS
We are available by appointment only during the hours of 10:00 AM to 5:00 PM Monday – Friday. Job Drop Off and Pick Ups available by appointment between 10:00 AM to 5:00 PM Monday – Friday.
TURNAROUNDS
Regular turnaround: Most jobs are produced within 4 to 7 business days. Extra time may be required for special order materials or non-standard sign types (up to 2 to 4 weeks or longer in special cases).
Rush turnaround: Rush jobs in by 3pm during the regular business day will be reviewed within 24 hours and processed only if the artwork is submitted by the customer in print-ready format and there are no problems with artwork processing or production. All fonts must be converted to outlines or the related font files must be attached to the order. Failure to include all fonts embedded in the file may delay the job. All job files must be submitted in the proper format as indicated on our File Requirements page: https://thebannerstore.com/file-requirements/. Problem jobs or jobs that require proofs will usually not be considered for rush turnaround unless special arrangements have been made and our staff have approved it for rush eligibility. Generally speaking, rush turnarounds are limited to standard size banners, standard size yard signs, and single-color cut vinyl lettering. Rush jobs for other sign types may require additional processing time. Rush jobs are processed as quickly as possible, but turnaround time is not guaranteed. In addition, large orders or oversized jobs may require additional processing time. If your rush order cannot be started within 24 business hours we will contact you as quickly as possible.
Various other factors such as equipment failures,technical difficulties, large production days, or anything else outlined under the “ORDER SHIPPING AND DELIVERY” section of this document may impede on our turnaround time.
RETURNS / REFUNDS
Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify ArtiSign within 48 hours of order acceptance to report any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 10 days (at their own expense) from the time the product was delivered.
We will only take products back if there are defects or if specifications are not met as long as they are specifications that we have agreed to do on the signs. For example, we cannot print white ink on clear vinyl. So placing an order with specifications for a clear decal will not result in the production of such a decal. Any comments specified during the order process may appear on your invoice. These specifications are used as a reference and NOT a sales order.
A photograph of the problem may be required for documentation purposes and/or for proper assessment of the problem.
If your package was damaged upon delivery, we suggest reporting the damage to your delivery carrier. Make sure to take photos of the damage to the package as well as the damage to the product. If we are not given proper documentation to file a claim (photos of the product AND package), the claim and reorder will be the customer’s responsibility and we cannot guarantee that you will be reimbursed by the carrier.
We cannot guarantee any warranty on damage after the product has been installed.
If a reprint is authorized and return of the product is requested, product must be returned within ten (10) business days. We reserve the right to flag your account or charge your account for the reprint if the product is not returned.
This is for the sake of honesty and quality control. ArtiSign will not assume that a product is printed incorrectly based solely on a customer’s word and quality control needs to examine the product in person to determine the cause of the print error. This is to increase our quality and to best serve our customers.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not ArtiSign, are entirely responsible for all Content that you use from ArtiSign Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local regulations regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, homosexual, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail/extortion; (iii) any matter advocating or urging the violation of liberties granted to living beings by their creator; (iv) any defamatory remarks directed at any individual person; or (v) any content that infringes the intellectual property rights or other proprietary rights of ArtiSign or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will ArtiSign be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
You acknowledge that ArtiSign does not pre-screen Content, but that ArtiSign and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that ArtiSign may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of ArtiSign, its users and the public.
In addition, ArtiSign does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however ArtiSign will not be held liable for any and everything that happens in regards to fraudulent use of products purchased.
GOVERNING LAW
ArtiSign is based in Stillwater, OK and all online transactions take place on ArtiSign’s website: https://thebannerstore.com or through our accounting system on Zoho.com. Any legal action or proceeding relating to or arising from your access to or use of the aforementioned Sites shall be instituted in Stillwater. OK. You agree to submit to the jurisdiction of the city of Stillwater, the county of Payne, the state of Oklahoma and the United States of America, their courts and agree that venue in these courts is proper in any such legal action or proceeding.
INDEMINITY
You agree that you shall indemnify and defend ArtiSign and all parties from whom ArtiSign has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.
ArtiSign is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling
Graphics
Missing Fonts
File Corruption
Bleeds
Grammar
Punctuation
Wrong cuts
Die Lines
Crop Marks
Transparency
Overprint
Finished Product Size
Mishandling by Customer
Customer Installations
We DO NOT make any changes to customer files without customer consent. Minimum charge for minor corrections is $45.00.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All files and images should be provided in RGB format using Adobe 1998 embedded color profile or CMYK using U.S. Web Coated (SWOP) v2 embedded color profile. Files should be created with the proper RGB or CMYK color profiles on a properly calibrated computer screen for best color results. ArtiSign is not responsible for any color shift that occurs in color space conversions.
All artwork, designs and images must be provided in minimum of 150 DPI and RGB or CMYK color mode. ArtiSign is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
ArtiSign will do everything in their power to make sure the prints come out as good as they can.
GRAPHICS DESIGN
All customer artwork should be submitted in print-ready format. We do not offer graphics design services for free. Minor alterations can be made on occasion, but for typesetting, illustration, layout services, you should contact a graphics designer and have them prepare the artwork in advance using our file preparation guidelines stated above. if you do not have a graphics designer, we will refer you to a 3rd party designer and/or agency. This is generally the most cost effective method for obtaining high quality artwork and designs. You can expect fees of $45-75/hour or higher depending on the designer you hire. Or if you have someone else that can assist you locally, great. Just make sure they prepare the artwork correctly because changes or alterations to your artwork will incur a minimum charge of $45. Full layouts are typically not offered by us. We are a production company, not a design firm. However, when applicable, design fees will be billed at an hourly rate of $75/hour (reserved only urgent, rare situations) — not a service we traditionally offer or promote.
PRODUCT GUARANTEE
ArtiSign guarantees quality of workmanship on all products we supply. Customer supplied materials are not accepted. Our production specialists are trained to use high quality branded products (3M, Arlon, Oracal, etc), and
COLOR PROOFING & MATCHING
ArtiSign is not liable for differences in color matching or ink density based solely on artwork viewed on computer monitors. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. In addition, not all colors can be perfectly matched due to real world physical limitations, such as (but not limited to) working color spaces (RGB, CMYK), ICC profiles, media type, print method and many other factors. For example, a dye sublimation printing process used to print photos on high gloss photo paper (like at WalMart or Walgreens) is very different from solvent inkjet printing on PVC film, vinyl, polyester and textiles used in wide format digital printing. Most of the time you can expect very good color reproduction (95%+ color matching accuracy), or perhaps up to 98-99% if PMS color matching is requested at the time of your order. However, please be advised that color management is a complex science with real world limitations (technically speaking) so it’s generally impossible to color match everything with absolute 100% accuracy every time. (All printing companies have similar limitations). Thankfully, the human eye doesn’t normally detect minor color differences. The point being: We will do our best to reproduce your artwork in the best possible format in the colors you requested, but no print process or color matching attempt will be 100% perfect since many of these variables are outside of our control. So we cannot offer warranties or guarantees based on these subtle differences.
PRODUCT / LABOR WARRANTY:
Most of our sign products (signs, flags, banners, decals, etc) are installed in environments that receive lots of abuse (extreme temperatures, high winds, or other unfavorable conditions), and all products have a limited lifespan regardless of the materials used. Length and type of warranty varies by product, but in most cases, disposable products or products with limited duration do not come with any warranty beyond that of any initial defects or flaws in craftsmanship that exist prior to leaving our store. And in those events, we will replace or repair said products. But once the product leaves our store, those guarantees are no longer valid. If we are installing the product on-site, then we will provide details about product care and expected durability of said product. Customer must inspect the product at the time of completion. We will repair or replace any defective products found a the time of job completion, including labor costs (within reason). For example, if a significant change is required, such as a typo or content correction in customer-supplied artwork, unfavorable end-result from a product chosen by the customer (usually arising from the wrong materials being chosen), then the customer must pay for the additional costs associated with re-doing the job, including costs for rental equipment and any other expenses related to said changes.
Application of laminate or UV coating may effect or change the appearance of the printed colors. ArtiSign is not liable for the final color appearance of a laminated or UV coated product.
PMS color matching is available upon request for an additional fee of $60 per color. Your artwork must be in an editable vector format so we can adjust the artwork colors to match our software, machine and media calibration. Additional typesetting and design fees may be added to your order if color matching is being applied to complex artwork (for example, excessive clipping masks, nested objects, patterns or any detailed artwork that involves more than 15 minutes of work per color). Only solid colors can be color matched. Gradients, shadows, highlights and other effects cannot be color matched. Rasterized artwork such as JPG/PNG/GIF files cannot be color matched. PMS color matching is usually accurate within a 5% tolerance range. If you need very high color matching accuracy (less than 5% tolerance), we will need to be contacted in order to assist with proper PMS color matching and additional fees may apply. Added costs are due to the fact that we must run sample prints and fine tune specific calibrations as a separate production job. We will not match any other color charts (paint charts, 3M vinyl charts, etc) except under special circumstances. If our production staff determines that a Non-PMS color chart can be effectively matched, the customer will be requested to mail or deliver said color chart or swatch card (such as a Sherwin Williams paint card). Non-PMS color matches do not always fall within the color output range of our equipment, software or media. Pigment density in paint is different from pigment density in solvent inks, so there are physical limitations in color matching ability regardless of the print technology being used. For example, we cannot color match metallics, reflective or fluorescents. Color matching can greatly improve the color output, but a 100% color match is never guaranteed.
PROFESSIONAL-GRADE MATERIALS
We only use branded, professional-grade materials such as 3M/Arlon/Oracal/General Formulations. Our staff is specifically trained on these products. These materials are produced with tight tolerances and high quality control at the factory which allows us to maintain high quality standards in our finished products. Also, there are specific models/series in each brand which are suited to specific types of applications. There are considerable difference in cost between brands and series. Sometimes customers ask us to use lower cost products or substitute different brands / series to save on cost. However, we do not sacrifice quality for price, and therefore will not substitute high quality brands for subpar or inferior products. This is to maintain our high level of quality, product consistency, and to allow us to warranty our products and minimize liability (where applicable). An obvious example would be using a cheap 1 year vinyl with permanent adhesive on a graphic being applied to a car door. At first glance, the customer may expect a significant savings compared to using a higher quality 7 year cast film designed specifically for vehicle wraps / vehicle graphics. But in reality, this is the problem: A product fails prematurely due to improper application or incorrect materials, colors fade after a shorter period of time, vinyl cracks and peels early, and permanent adhesive can ruin a paint job. Obviously we cannot warranty this and we will not accept any liability arising from such a situation. Therefore we can only warranty products and methods that are supported by the manufacturers of the vinyls we purchase. Anything less can reflect poorly on our business. So we have a simple, yet very strict policy: We will only use our preferred brands and series of materials which have manufacturer warranties. Manufacturer warranties are only valid when purchased by us from an authorized distributor, therefore we cannot accept materials or produce signs/decals with materials provided by any other source which includes customer-supplied materials.
WRAPPING
We use 3M products exclusively for wrap projects. 3M is well known for making fantastic products, and a huge reason for that comes from the amount of research that goes into developing their products and manufacturing processes. Extremely high levels of quality control ensure product consistency, which means we know exactly what we’re purchasing and how to use 3M in our production processes and installations. Ultimately, that’s why 3M stands behind their products and offer manufacturer warranties unmatched by any other competitor. However, it does come at a cost (3M wrap products are usually 20-40% more than lower cost cast wrap alternatives). But the reasons mentioned above make it clear as to why 3M costs more, and the consensus in the sign industry is that the additional costs are worth it. Like most things in this world, you get what you pay for. The same applies to us and the products we purchase. (all professional sign shops will attest to this). However, 3M is very strict about their product warranty. They will not provide a warranty for improper application on wraps jobs (wrong materials used, improper production techniques, improper installation techniques, etc). And most of all, 3M will only warranty products installed by 3M Certified installers. (Both of our 3M wrap installers are 3M Certified by the way!). So we have a simple, yet very strict policy about our wrapping services: We will not allow any material or product substitutions when it comes to wraps. We will only use 3M materials provided by authorized 3M distributors. (No customer supplied materials or alternatives. Period). This may be cost prohibitive for some customers, so if low cost wraps are what the customer needs, then we recommend seeking a different wrap company (possibly in OKC or Tulsa where there are more installers, even though most other installers are not certified).
ORDER CANCELLATION
ArtiSign will be happy to help you cancel your order prior to printing. Restocking fees will be charged if materials or hardware were ordered specifically for your job. Shipping fees from our distributor cannot be cancelled or refunded. Our Staff will inform you of any cancellation charges depending on the stage of the order.
Orders may not be cancelled or refunded once they have been Plated or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, no refunds are issued for the logo and/or Graphic design services. ArtiSign is not responsible for any duplicated orders that are placed on our web site due to customer mistake.
RUSH PROCESSING
Rush processing may be available upon request. Additional fees apply to all rush processing jobs. The fees and the ability to produce a rush job will depend on numerous things, including: setup time; the time of day you are placing the order; the size (sq feet) or the order, special order materials and the other orders we are producing that day.
If you want to rush process an order you must do so when you go to place the order by calling (405) 564-0515.
RE-ORDERS
Effective August 1st, 23rd 2014, ArtiSign Inc. is hereby notifying customers that due to system requirements all electronic files for job orders will not be kept in our system for more than 30 days after order date. Due to this limitation we no longer accept re-orders of previously printed jobs. All files need to be re-submitted every time an order is placed. We apologize for any inconvenience this may cause. If you have any questions please contact our customer service department.
ORDER SHIPPING AND DELIVERY
ArtiSign will always act to minimize delays resulting from production difficulties, but in no case shall ArtiSign be liable for any consequential or damages resulting from any delay in shipment or delivery.
All ArtiSign customers agree not to hold ArtiSign liable for delays in shipments caused by weather conditions, shipping carrier delays, international customs issues or any other circumstances beyond ArtiSign’s direct control. ArtiSign shipment and delivery schedules are calculated based upon estimates provided by our suppliers which are subject to change.
ArtiSign will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation or a refund.
ArtiSign will not be held liable for any and all “Acts of God” which may impede on our ability to process and ship your order. Acts of God includes anything that is out of human control or prevention. This includes, but is not limited to, flooding, earthquakes, impromptu end of life for ArtiSign management, epidemics, plagues, tornados, hurricanes, rapid climate shift, fire, lightning strikes, or a change in the earth’s gravitational pull.
In addition, ArtiSign will not be held responsible for any and all “Acts of Society” which may impede on our ability to process and ship your order. Acts of Society includes anything that is created by other humans that is beyond our control (of both the labor and management) and will hinder our work process. This includes, but is not limited to, acts of war, foreign invasion, acts of terrorism, heinous criminal acts (such as arson or murder), sabotage on our equipment, computers, or vehicles, bio terrorism/anthrax, labor strikes, management lockouts, being denied physical entrance to our work place by any means (a riot, mob, motor vehicle has crashed into our building, the building is surrounded by a blockade, etc), or any changes in the local, state, federal, or global political spectrum and all legislative, executive, or judicial law enacted by these bodies that may affect our work.
ArtiSign can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up.
PAYMENT AND PROCESSING
ArtiSign requires payment in advance before an order can be processed. In some cases ArtiSign will accept a partial deposit (usually 50% or more), and the remaining balance is due when job production is complete. Partial payments are only accepted for certain types of jobs (at the discretion of ArtiSign staff), and only for customers that have been pre-approved by ArtiSign staff for credit eligibility. In addition, we only accept purchase orders from clients who have passed ArtiSign’s credit approval process. Credit terms are usually Net 10, but no more than Net 30. Late fees apply to all outstanding invoices that have not been paid by the due date. Late fees are calculated at 18% annually (1.5% per month) and are pro-rated daily. If credit terms are extended to the customer, then we must have a signed purchase order before production will begin, and the signed purchase order must also be approved by ArtiSign staff. Credit card payments are also accepted. Your credit card will be charged when you place your order with us, not when the job is done. Please understand if there are any other charges we will contact you in advance to charge your card again either over the phone or online. We do NOT keep your credit information on hand for any reason, once it is charged it goes through our credit card processor. We keep the last 4 digits only so that you can reference the credit card you used to make your purchase.
If you choose to pay via check or money order, we will put the job on hold until the check or money order clears before processing your order.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. ArtiSign is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer caused by submitting the wrong address, ArtiSign will contact the carrier and have the item re-shipped using the corrected address and charge an additional shipping fee for the shipment.
TECHNICAL DIFFICULTIES
In the event of technical difficulties pertaining to ArtiSign, we can not be held liable for any technical difficulties that are the result of error on part of the hosting company, the upstream provider or the end user. For example, issues or mistakes with the hosting account can be faulted to our provider’s data center in Chicago, IL. Data center issues including any power outages or hardware failures can be faulted to Vultr of Matawan, NJ (www.vultr.com). End user issues including operating system faults, virus or spyware problems, browser incompatibilities are not the responsibility or problem of ArtiSign. We recommend that you keep all of your software and virus definitions up to date to successfully avoid any issues.
REFUSAL OF SERVICE
We reserve the right to refuse service without disclosing a reason.
These terms of service were last modified on August 23rd, 2014.